FAQ

Questions, answered

What Softkiln does, what it costs, and what happens to your product and its data once real people are using it.

Getting started

Can I bring a product I already built?

Not as an import. Every product on Softkiln starts here: you describe it, it is planned with you, built and run on the platform from its first version, and improved from there. If you already work with an AI agent, connect it and build on Softkiln from the start.

What is Softkiln?

Softkiln builds and runs real products for people without a developer. You describe what you want; a roadmap assistant plans each version with you, a coding agent builds it ticket by ticket with a separate review, and the product runs in the EU with its own web address, sign-in, backups you can restore, monitoring and security checks. Then you keep improving it, version after version.

How do I take an AI-built product to production?

Start the free trial and describe what you want to build. Softkiln creates the product with its database, a test copy and a live copy and a web address, keeps your secrets out of the code, and starts taking backups; the roadmap assistant and the coding agent then build it version by version. Adding your own domain issues the certificate for you. There is no server to configure at any point.

Do I need a credit card to start?

No. The trial covers everything, on up to 3 products.

What does it cost?

Free for 15 days, no card needed. Then $15 a month per product on Hobby or $49 on Pro, excluding VAT. A team plan, for as many people as you are, is $25 a month per organization. Every new organization starts with $20 of AI credit for planning and building.

Can my AI coding assistant do this for me?

Yes. Every capability of the platform — creating a product, deploying, adding a domain, setting secrets, restoring a backup — is available to an AI assistant working in your editor or chat app, so you can ask for it in plain language instead of clicking through a dashboard.

Security

Is AI-generated code safe to ship?

Not on its own. The failure modes are consistent and mundane: an API key left in the page visitors download, a screen that never checks who is asking, a database with no working copy to fall back on. Softkiln is built around exactly those: secrets are injected at runtime and never reach the bundle, sign-in and permissions are managed for you rather than hand-rolled, and a deploy that would expose a credential is blocked before it ships.

Where are my secrets stored?

Encrypted per product and per environment, and injected at runtime. They are never committed to the code, never included in the bundle your visitors download, and never pasted into a chat.

What security checks run on my product?

Automatic secret scanning runs on every deploy today and blocks a release that would expose credentials — on every plan. Continuous automated penetration testing (OWASP Top-10 and dependency issues, returned as fix-ready findings) is in progress and ships to Pro when it lands.

Who can sign in to my product?

Whoever you allow. Each product gets a proper hosted sign-in page, its own list of users, and roles that control who can see what — including multi-factor authentication — without you writing any of it.

Backups and reliability

How do backups work?

Taken around the clock, stored encrypted, and each one is tested by restoring it. Putting your data back is one click.

What happens if a deploy breaks the product?

Deploys are zero-downtime and roll back in one action. You also get an isolated development environment to try things in first, so the live product only changes when you decide it should.

Will I know if my product goes down?

Yes. Uptime and response times are monitored continuously, with 90 days of history and a public status page you can put on your own domain.

Data and privacy

Where is my clients’ data?

In the EU — the product and its backups, with privacy-friendly settings from the start.

Can I use my own domain?

Yes, on Pro — for the product and for its status page. The certificate is issued and renewed automatically, so the padlock keeps working without you thinking about it.

Pricing

Is the free trial really free?

Yes — 15 days on the full platform, no credit card needed to start. It’s one 15-day trial per account, shared by up to 3 products you build in it, and you can move to a paid plan whenever you’re ready.

What counts as a “product”?

One deployed product — its own web address, database and environments. You pay per product you run: $15 a month on Hobby, $49 on Pro. Working with other people is separate and priced per organization — $25 a month for Team, however many of you there are.

What’s the difference between Hobby and Pro?

Hobby runs a real product in production on a softkiln.com address — deploys, backups, secrets, monitoring and a status page. Pro is for products other people depend on: it puts the product and its status page on your own domain, adds priority support, and private EU language models. The rule of thumb is the moment a client, a customer or an auditor is looking at it, you want Pro. Sharing access with colleagues is not part of it — that is Team, on the organization.

How do I add other people?

Team, at $25 a month for the whole organization — no per-seat cost and no minimum. Everyone you add can be given access per product, so a client sees only their own. It sits alongside the per-product price rather than replacing it: three Hobby products and two colleagues is $45 for the products and $25 for the organization.

What happens if I go past the included usage?

Your monthly price for a product includes the same amount of usage — $15 on Hobby, $49 on Pro — covering compute, storage, bandwidth and backup storage. Most products never reach it. If one does, you pay only for what it uses above the allowance, at cost. Your dashboard shows the running total and a per-resource breakdown at any time, so it’s never a surprise on the invoice.

What is automatic penetration testing?

Continuous, automated security review on every deploy — OWASP Top-10 checks and dependency issues — returned as fix-ready findings. It is in progress and ships to Pro when it lands. What runs today is automatic secret scanning, which blocks a deploy that would expose credentials, and that is on every plan.

Do the prices include VAT?

No — the prices above are exclusive of VAT. If your billing address is in Norway, 25% MVA is added and shown as its own line on the invoice, so $15 is billed as $18.75. Anywhere else, no VAT is added and the listed price is what you pay.

Can I cancel anytime?

Yes. Plans are monthly with no lock-in — cancel whenever and you won’t be billed again.

Do I need a technical person?

No. Running the technical side is the product.