Version v1.0 · Effective 2026-09-05
These terms are the agreement between you and Softstars AS for the use of Softkiln. By creating an account, or by using the platform, you accept them. If you are accepting on behalf of a company, you confirm that you may bind it, and "you" then means that company.
| Supplier | Softstars AS |
| Organisation number | 930 075 078 |
| Address | Blusuvoll alle 3, 7052 Trondheim, Norway |
| Contact | [email protected] |
| Websites | softkiln.com and softstars.no |
They cover your use of the platform: the accounts, the applications you run on it, and what each of us owes the other.
Two things are covered elsewhere, and they are not replaced by anything here. Our privacy policy explains what we do with personal data about you as a visitor and an account holder. Our data processing agreement governs personal data inside the applications you run — there, you are the controller and we act on your instructions. Where the data processing agreement and these terms disagree about the handling of that data, the data processing agreement wins.
You must be able to enter a contract, and you must give us accurate account details and keep them current. You are responsible for what happens under your account, including anything done by people you invite into it, and for keeping your sign-in credentials secure. Tell us promptly if you believe an account has been compromised.
The platform is intended for professional and business use. If you are a consumer, mandatory consumer rights under the laws of Norway apply and nothing in these terms removes them.
New accounts get 15 days free, with no card required, across up to three applications that share the same 15 days. The trial is the real platform rather than a restricted version of it.
At the end of the trial an application needs a working payment arrangement to carry on running. If none is in place it is disconnected, and the timetable in "Suspension, disconnection and deletion" below then applies.
Charges are per application, per month, at the prices published on our pricing page at the time you subscribe. Each paid plan includes an allowance of monthly usage; usage beyond the allowance is charged in arrears at the rates published on the same page.
Prices are stated exclusive of value added tax. Where a customer's billing address is in Norway, Norwegian VAT is added at the applicable rate. Everything else about tax — including your own reporting — is yours.
Subscriptions renew automatically each month until cancelled. We may change prices for a future billing period on at least 30 days' notice; the change never applies to a period you have already paid for, and if you do not accept it you may cancel before it takes effect.
If a payment fails we will tell you and try again. An application whose payment remains unresolved may be disconnected after 14 days.
We run your application and the platform around it: separate development and production copies, a database, a web address with a certificate we issue and renew, a hosted sign-in page with your own users and roles, encrypted backups taken on a schedule and verified by restoring them, monitoring with a public status page, and a secret scan on every release that blocks one which would expose credentials.
Applications and their backups are hosted in the European Union by default.
We aim to keep the platform available and to warn you before planned maintenance, but outside a written agreement that says otherwise we do not commit to a specific uptime level, response time or support time. The platform changes over time: we may add, alter or withdraw features, and where a change would materially reduce what you have we will give you reasonable notice.
Your application, your content and your customers' data are yours. Nothing here transfers ownership of them to us.
You grant us the permission we need to host, copy, transmit, back up and display that material strictly so that we can run the platform for you, and for no other purpose. We do not use your application's data to train models, and we do not sell it or share it with anyone except the subprocessors disclosed under the data processing agreement.
You are responsible for the application itself: what it does, what it collects, what it says to your users, whether you may lawfully process what it processes, and whether it complies with the rules of your own industry. We provide the platform it runs on. We do not review or approve your code.
You may not use the platform to store or distribute unlawful material, to infringe someone else's rights, to send unsolicited bulk messages, to host malware or phishing, to attack or probe systems you do not own, to mine cryptocurrency, or to consume resources in a way that degrades the service for other customers. You may not attempt to circumvent the limits, quotas or security controls of the platform, or use it to build a competing platform out of our own service.
Automated access is expected and welcome — the platform is designed to be driven by an assistant on your behalf — provided it stays within these rules and within the permissions of the account it acts for.
We may suspend an application, or an account, immediately where it is necessary to protect the platform, our other customers, or someone's safety or rights — for example an active attack, a serious security problem, or a clear breach of the section above. We will tell you why and, where we reasonably can, give you the chance to put it right.
Where the reason is unpaid or unresolved billing, the sequence is:
| Disconnected | The application is stopped. Nothing is deleted, and it starts again once billing is resolved. |
| Warned | We email the account owner 7 days after disconnection. |
| Deleted | The application and its data are deleted 10 days after disconnection. |
Take a backup you have downloaded before that window closes. After deletion we cannot recover an application.
You may cancel a subscription at any time. It runs to the end of the period you have paid for, and we do not refund the remainder of a period part-used. You may close your account at any time.
We may end this agreement on 30 days' written notice, or immediately if you commit a material breach that you do not remedy within 14 days of being asked to, or immediately where the law requires it.
However it ends, export what you need first. We will keep your data available for a reasonable period after termination where we lawfully can, but you should not rely on that instead of your own copy.
If you are a consumer with a statutory right of withdrawal, you may exercise it as the law provides; starting to use the platform during the withdrawal period may affect that right, and the free trial exists so that you can evaluate the platform before paying anything.
We hold secrets encrypted and separate per application and per environment and inject them at runtime, scan every release for exposed credentials, take encrypted backups and verify them by restoring them, and describe our technical and organisational measures in the security document published alongside the data processing agreement.
Security of the application you build remains yours: its own code, its own dependencies, the accounts you grant, and what you choose to expose.
The platform, its software, its documentation and its brands are ours or our licensors', and these terms grant you a right to use the service, not any ownership of it. If you send us suggestions or feedback we may use them freely, with no obligation to you and without taking anything from your own rights.
Each of us may learn non-public information about the other. Neither will use it for anything other than performing this agreement, or disclose it except to people who need it and are bound to keep it confidential — or where the law requires disclosure.
Beyond what these terms and the data processing agreement state expressly, the platform is provided as it is. We do not warrant that it will be uninterrupted or error-free, or that it will meet a requirement we have not agreed in writing. This does not limit any right you have that cannot be limited by law, including mandatory consumer rights.
Neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of goodwill, or loss of data to the extent it results from the other party's own failure to keep a copy.
Our total liability arising out of or in connection with this agreement in any twelve-month period is limited to the fees you paid us for the platform in that period.
Nothing here limits liability for death or personal injury caused by negligence, for fraud or wilful misconduct, or for anything else that cannot be limited under the laws of Norway.
You will defend and indemnify us against claims brought by a third party — your own users included — arising out of your application, its content, or your use of the platform in breach of these terms. This does not apply to the extent the claim arises from our own breach.
We may change these terms. A new version gets a new version number and effective date, and the current one is always published at the address you are reading it from. Where a change materially affects your rights or obligations, we will give you at least 30 days' notice before it takes effect; continued use after that date is acceptance. If you do not accept a change, you may cancel before it takes effect.
You may not transfer this agreement without our written consent, which we will not withhold unreasonably. We may transfer it to a company that acquires our business, on notice to you.
If any part of these terms is held unenforceable, the rest stands, and the unenforceable part is treated as replaced by the closest enforceable term with the same intent.
This agreement is governed by the laws of Norway. We will try to resolve any dispute with you directly first. Failing that, the venue is Trondheim District Court (Trøndelag tingrett), without prejudice to any mandatory right a consumer has to bring proceedings elsewhere.
Questions about these terms, and formal notices, go to [email protected], or by post to Blusuvoll alle 3, 7052 Trondheim, Norway. Privacy questions go to [email protected].